Refund & Cancellation Policy
Last updated: 4 September 2025
BalanceFlo AI (B2C - Individuals)
This policy applies to individuals purchasing BalanceFlo for personal use.
Access & Delivery
- Access to BalanceFlo is provided immediately upon successful payment.
- Delivery is considered complete once access credentials or download links are issued.
Cancellations
No cancellations are permitted.
Refunds
Refunds may be granted only if:
- A duplicate payment was made
- Access issues caused by us were not resolved within a reasonable time
Statutory rights under the Consumer Protection (Fair Trading) Act (Singapore) are not affected.
Non-Refundable Items
- Digital products once accessed, downloaded, or activated
- Promotional or discounted purchases
Refund Requests
Requests must be submitted to info@balanceflo.ai within 7 days of purchase.
Refund Processing
Approved refunds are processed within 7–14 business days.
Governing Law
Laws of Singapore apply.
BalanceFlo AI (B2B - Companies, Partners)
This policy applies to businesses and organisations purchasing BalanceFlo for commercial use.
Access & Delivery
- Access is granted upon payment or as specified in the applicable agreement.
- Delivery is deemed complete once access credentials are issued.
Cancellations
- Cancellations are governed by the subscription agreement or contract.
- Unless stated otherwise, cancellations take effect at the end of the billing term.
- No prorated refunds for unused access.
Refunds
- Fees are non-refundable by default.
- Refunds are issued only if expressly stated in the written agreement and access was not delivered due to our fault.
Non-Refundable Fees
- Subscription fees
- Setup, onboarding, configuration, or customisation fees
- Add-ons, upgrades, or discounted pricing
Invoices & Payments
All invoices must be paid according to agreed terms.
Disputes
Disputes are resolved according to the contract.
Governing Law
Laws of Singapore apply.