Shipping & Delivery Policy

1. Scope

This Shipping & Delivery Policy applies to digital products only, including but not limited to software, AI tools, licenses, subscriptions, and digital downloads ("Digital Products").

No physical goods are shipped.

2. Delivery Method

All Digital Products are delivered electronically via one or more of the following methods:

• Email containing access credentials, license keys, or download links
• Cloud-based platform access (SaaS)

3. Delivery Timeline

Instant / Automated Delivery: Within minutes of successful payment

Delivery timelines may vary based on:

• Payment verification
• Compliance or onboarding checks
• Custom configuration or enterprise setup

4. Access Responsibility

The customer is responsible for:

• Providing a valid email address and contact details
• Ensuring spam filters do not block delivery emails
• Maintaining secure access credentials

The Company is not responsible for delays caused by incorrect or incomplete customer information.

5. Failed or Delayed Delivery

If you do not receive access within the stated timeframe:

• Check spam or junk folders
• Log in to your customer account (if applicable)
• Contact support at info@balanceflo.ai

We will make reasonable efforts to resolve delivery issues promptly.

6. No Physical Shipping

As this is a digital product:

• No shipping charges apply
• No physical delivery, tracking numbers, or courier services are involved

7. Refunds & Cancellations

Refunds, if applicable, are governed by our Refund Policy.

Access to Digital Products may be revoked upon refund or cancellation.

8. Third-Party Dependencies

Delivery and access may rely on third-party infrastructure (e.g. cloud hosting, email services).

We are not liable for delays or interruptions caused by third-party service providers beyond our reasonable control.

9. Policy Updates

We reserve the right to update this policy at any time. Changes will be effective upon posting on our website.